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Find the answers you’re looking for or get in touch with our team.
Our team at VisitAustralia are glad you’ve chosen our website to help you with your Australian eVisitor visa application. We aim to make the process of applying for an online visa for Australia stress-free from start to finish.
VisitAustralia’s services include:
- Streamlined application form. In order to save time and frustration, our form is made to be quick and simple to complete.
- Verification of documents. We confirm that your supporting documentation satisfies the specifications.
- Professional editing. By editing visa applications before they are submitted to the government, we improve your chances of success.
- Assistance and direction. Apply for your Australian visa with confidence, knowing that we will be there for you every step of the process.
- Visa recovery. If you misplace your visa, don't worry. A replacement copy will be sent to you straight away.
- Secure payment. For optimal convenience, we offer a variety of payment options.
If you have concerns or comments, we’re here to help.
Helpful links
Before reaching out to VisitAustralia, browse the content of our main pages listed below. You may be able to find the answer to your question before you reach out to us.
Additionally, we’ve added some of the most commonly asked questions below so that you can find answers quickly. These FAQs are the best place to start for any queries regarding the application process.
How soon do I need to apply for my Australian eVisitor visa? Toggle faqs
Most Australia eVisitor applications are approved within 2 days. If you need your visa urgently, you can apply using our Priority Service for guaranteed 1-hour processing.
We recommend allowing plenty of time for processing and approval. You can apply for your visa as soon as you like through our site. Although delays are rare, it’s best to apply early.
What do I need to apply? Toggle faqs
To apply for the eVisitor, you need to provide a digital image of a biographical page of a current passport. You also need to supply credit/debit card details and a current email address.
Additionally, certain nationalities need to provide evidence of current employment or self-employment, and evidence of financial status and funding for the visit.
Do children need a visa for Australia? Toggle faqs
Yes, all foreign citizens eligible for the visitor are required to have an individually approved visa, even minors included on a parent/guardian passport. You can submit an application on your child’s behalf.
What happens if I make a mistake on the application? Toggle faqs
If you make an error on your application, it's crucial to rectify it promptly to avoid potential delays or denials. We recommend reviewing your details thoroughly before submission. If you've already submitted the application, please contact our support team for assistance.
The visa is not available for my nationality, what should I do? Toggle faqs
If the eVisitor visa isn't available for your nationality, you might need to apply for an ETA or a different type of visa through an Australian embassy or consulate. Check the visa options suitable for your nationality and travel plans.
I’m visiting Australia on a round-trip cruise from New Zealand. Do I need an eVisitor visa? Toggle faqs
Unless you're a New Zealand citizen, you'll require a valid visa or travel authorization to enter Australia, even if it's a brief stop on a cruise. Depending on your nationality, this may be an eVisitor, ETA, or other Australian visa type.
Can I travel to Australia if I have a criminal record? Toggle faqs
This will depend on the nature of your criminal record. Criminal convictions that prevent you from meeting Australia’s character requirements could affect your visa application.
If you’re concerned about applying for an Australian visa with a criminal record, you can contact our customer service team for further information.
What can I do if my application is denied? Toggle faqs
If your eVisitor application is denied, you may need to review the reasons for the refusal. Ensure all provided information is accurate and complete.
If your application is denied, get in touch with us, and we’ll review your eligibility for a refund.
I’m having problems paying for my visa, can you help? Toggle faqs
If you’re having issues processing your payment, please contact VisitAustralia using the contact form.
Paying for your visa is the last stage in the application process. Our online payment system is safe and secure—we use Secure Sockets Layer (SSL). All major debit and credit cards are accepted.
Can I track the status of my visa application? Toggle faqs
We’ll send you an email when the status of your visa application changes. You’ll get an email when we receive your application and again when the government has issued its decision.
Most applicants get visa approval within 48 hours. If it’s been more than 2 days, and you have not yet received your visa, please check your spam folder before getting in touch.
Get support with your application
Haven’t found the information you were looking for? The next step is to contact our customer service team. Live chat with one of our agents is available when you are completing the application form.
Alternatively, you can get in touch with us by filling out the contact form below.
We always aim to get back to you within 72 hours.
If you would like to reach us by phone, please be aware that we use a voicemail system to manage your calls.
Telephone: 00611-300-613-534
Although we're glad to help, it can take a little while for us to reply through this route. Therefore, we recommend using our contact form to submit your queries.
Please let us know if you have any suggestions on how we can improve our services. We’re always looking for ways to enhance our customer experience and we appreciate your feedback.
Thank you for choosing VisitAustralia.